WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 1 – 3 business days.
You will then receive notification of shipment with full tracking information. In many instances, to save you money, we are shipping directly from the manufacturer. Please allow 10-35 business days to receive your order, delivery times may vary depending on your country and product location.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. Pet Supplies Superstore cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Pet Supplies Superstore will not be held responsible for customs taxes.
WHERE ARE MY ITEMS COMING FROM?
To save you money we ship our products directly from the manufacturer. These locations include the United Kingdom, China, and the United States
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
30 DAY MONEY BACK GUARANTEE
Any product with a 30-day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.